5 Traits that your customer satisfaction survey must have

To tailor-fit your customer service to the specific needs of your Chinese market, you should learn as much as you can about how your customers feel about your brand. Outsourcing to a Cantonese-speaking call center is the first step in building meaningful connections with them, but you should not stop there. There are ways to get to know your Chinese clientele, which would strengthen your customer care strategy even further. Read more