Leadership from a distance:
5 call center management tips

About 20 or 30 years ago, managers who run a business actually worked in the same office as their employees. However, the outsourcing industry together with several technology breakthroughs changed all that. Technology has made it possible for long-distance business partners to work together despite distance and time differences. Some business owners even manage their employees from the opposite point of the globe, and it works. Read more