Is your call center guilty of these customer service mistakes?

Every call center is expected to deliver quality customer service to the people they serve, regardless of the channel it’s delivered in. Best practices can vary from platform to platform, but the quality should be consistent on the phone, email, and live chat. Since almost every bilingual call center today also offers multi-channeled support, it can be challenging to give a smooth service on different platforms, especially if it has to be given in different languages. Read more