Customer service recovery: Is your bilingual call center doing it right?

No company dreams of ever facing a customer service blunder. Customer satisfaction and brand image are important building blocks of business success, which is why it’s becoming all the more crucial for brands to entrust the unique needs of their Cantonese-speaking customers to experts. But no matter how fully equipped your bilingual call center is, an inevitable and unexpected issue may come and cause inconvenience to your valued customers. Read more